FAQ's
FAQ's: Frequently Asked Questions
Looking for answers about our printing, packaging, or fulfillment capabilities? Here are some of the most common questions we receive from corporate buyers, category managers, and procurement teams—along with answers to help you make informed decisions.
General Capabilities & Experience
Yes, RPI provides services nationally and has negotiated rates with various carriers for parcel and LTL deliveries.
RPI Graphic Data Solutions offers full-service commercial printing, including offset, digital, and wide-format. We also produce custom packaging—such as folding cartons, corrugated boxes, pressure-sensitive labels, and sustainable packaging—tailored to your industry and brand.
We work with clients in healthcare, retail, food & beverage, beauty, pharmaceuticals, and more. Whether you need high-volume printing, or short-run packaging, we’ve got you covered.
We’ve been in business since 1969 so we bring decades of experience in delivering precision-printed products and packaging that meet demanding specifications. Our team is trusted by national brands and local businesses alike.
Quality Assurance & Certifications
Resolution should be set to 300 dpi. All photos should be saved in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
Yes, RPI’s responsibility to our clients is to ensure that all products or services quality will meet or exceed their expectations. RPI does guarantee that any occurrence will get full attention and resolved quickly to meet the clients needs.
We use state-of-the-art equipment, G7 color calibration, and strict quality control processes to deliver consistent results. Every print run is monitored by skilled technicians and backed by automated inspection systems.
Yes. We offer FSC-certified paper stocks, recyclable substrates, soy-based and water-based inks, and other sustainable materials to support your brand’s environmental goals.
Absolutely. We are well-versed in producing compliant packaging and print for regulated industries. We follow Good Manufacturing Practices (GMP) and may support documentation for other regulatory standards.
Yes. We provide digital 3D mockups and physical prototypes so you can test and approve your design before full-scale production.
We do. Ask us about our biodegradable, recyclable, and post-consumer-waste (PCW) options. We’ll help you balance sustainability with durability and branding.
Customization & Design
Resolution should be set to 300 dpi. All photos should be saved in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
Absolutely! Please feel free to contact RPI Sales (sales@rpigraphic.com) for assistance on project specifications, programs, or full executions.
RPI designers are primarily structural designers and production artists.
Structural design embraces the shape, texture, and materials for effective packaging. Examples: Paperboard Cartons, Packaging Inserts, Blisterboard backers, Neckringers, as well as sophisticated Point of Purchase..
Production artists assists design teams primarily in producing marketing collateral, packaging, and point-of-purchase. Branding and messaging assets (art) are usually provided to our design team and will be re-purposed to all types of print media including point of purchase, marketing materials, and packaging. Another important role of a Production Artist is making revisions and updates to existing art.
Yes. We create fully custom packaging with features like die-cuts, packaging design, and more. Our design team ensures your packaging is both functional and visually impactful.
We offer both digital and physical proofs, along with collaborative online approval tools that streamline the review and sign-off process.
Print substrates and inks, supplies, reduced energy consumption, and eco-friendly manufacturing equipment are all part of RPI’s environmental responsibility. Please refer to Our Commitment to Sustainability for additional information.
Turnaround, Shipping & Fulfillment
Each job is unique in its own way depending on the amount of finishing needed. At RPI most jobs are completed and shipped out for delivery in 5-10 business days. (Contact your Account Manager today for details on your job specifications.)
Yes. RPI offers full-service print fulfillment, including warehousing, kitting, pick-and-pack, and inventory management. We can ship direct-to-distribution or drop-ship to multiple locations.
Yes. We ship nationally and internationally, with reliable logistics partners and tracking solutions for full visibility.
Pricing & Budgeting
Our pricing is transparent, competitive and customized based on your specifications, quantities, and finishing requirements. We’ll provide a detailed quote with no hidden costs.
Yes. We offer contract pricing and volume discounts for ongoing orders or program-based print and packaging needs.
Technology & Workflow Integration
Yes. RPI’s storefront is driven by Marcom technologies which provides password protection, shopping basket, data collection and real time reporting. We build custom web-to-print portals for enterprise clients, giving your team the ability to order branded materials on-demand with version control, approval workflows, and usage reporting.
Yes. We can integrate with most major procurement platforms, including SAP, Oracle, and Coupa. Our team will work with your IT department to ensure smooth implementation.
Support & Service
Yes. Every RPI client is assigned a dedicated account manager who serves as your single point of contact throughout the lifecycle of your project.
Approximately 50; Our customer service representatives have years of experience and are always ready to accommodate any needs you may have. All equipment operators are craftsman by trade as well as seasoned professionals in all new print technologies.
Yes. Our in-house design and prepress team ensures your artwork is production-ready, color-accurate, and optimized for your chosen printing method.
We’re more than a print vendor—we’re a strategic partner. Our focus on customer-centric service, speed, sustainability, and innovation helps clients reduce costs, improve efficiency, and elevate their brand presence through better print and packaging.
Have more questions?
Contact us for a free consultation, project quote, or to schedule a virtual or in-person tour of our facility. We’d love to show you what makes RPI a trusted partner for today’s print and packaging professionals.
Do you have a question about our products, processes or services?
We can help. Send us a note and we will be in touch as soon as possible.
Thank you for considering RPI for your printing needs.